Frequently Asked Questions

Vivandi Inc. is a beauty and hair wellness company specializing in professional-quality hair and scalp care products. We work with consumers, salons, trichologists, dermatologists, hair restoration specialists, and other hair and beauty professionals.

Vivandi Inc. has been serving customers and hair professionals since 2007.

Everyone is welcome to shop at Vivandi. We serve both individual consumers and qualified hair, beauty, and healthcare professionals.

No. Consumers can purchase products directly from Vivandi.

Qualified professionals can also apply for a Vivandi Professional Account to access professional pricing and additional benefits.

Vivandi specializes in premium hair and scalp care solutions, including products designed to support the appearance of fuller, thicker, healthier-looking hair and professional hair-care routines.

Each product page provides information about the product, its intended use, directions, and recommended routine.

If you need additional assistance, please contact Vivandi and our team will help guide you based on your needs.

Always follow the directions provided on the individual product page and product packaging.

Some products are designed to be used individually, while others may be used together as part of a complete hair and scalp care routine.

Hair and scalp care generally requires consistency. The appropriate usage period depends on the individual product and recommended protocol.

Please refer to the specific product page for instructions and recommended duration of use.

Individual experiences and results can vary. Factors such as age, hair condition, consistency of use, lifestyle, and the cause of thinning can influence results.

Vivandi does not guarantee that every individual will experience the same outcome.

Many products may complement one another as part of a complete routine.

Please follow the recommended protocol for each product or contact Vivandi if you need assistance building your routine.

No. Unless specifically stated otherwise for a particular regulated product, information on the Vivandi website is provided for general informational and cosmetic purposes and is not intended to diagnose, treat, cure, or prevent a disease.

If you are experiencing sudden, severe, or unexplained hair loss, we recommend consulting an appropriate healthcare professional.

Consumers can place orders directly through the Vivandi website by adding products to their cart and completing checkout.

Professional customers may also order according to the purchasing options available through their approved Professional Account.

Available payment methods are displayed during checkout.

Vivandi uses secure payment-processing technology to process online transactions. Vivandi does not recommend sending credit card information by regular email.

Yes. After successfully placing an online order, you should receive an order confirmation at the email address associated with your order.

Please contact Vivandi as soon as possible. We will make every effort to accommodate your request; however, once an order has entered processing or has shipped, changes or cancellation may no longer be possible.

Vivandi ships within the United States and may offer shipping to selected international destinations. Available shipping options and
restrictions are shown during checkout.

Most in-stock orders are processed promptly during regular business days. Processing times may vary during weekends, holidays, promotions,
or periods of unusually high order volume.

Once tracking information becomes available, it will be sent to the email address associated with your order.

Please contact Vivandi Customer Service promptly and provide your order number and photographs of the damaged product and shipping package when possible.

Please first check around the delivery location and with household members, neighbors, building management, or reception personnel who may have accepted the package.

If you are still unable to locate it, contact the carrier and Vivandi for assistance.

Return eligibility may vary depending on the product and circumstances.

Please review Vivandi's current Return & Refund Policy before initiating a return.

Contact Vivandi Customer Service with your order number and the reason for your return. Our team will provide instructions if your order is eligible.

Approved refunds are generally processed after the returned merchandise has been received and inspected.

Your financial institution may require additional time to post the refund to your account.

Original and return shipping charges may not be refundable unless otherwise stated in Vivandi's Return & Refund Policy or required by law.

The program is designed for qualified businesses and professionals working in hair, beauty, scalp care, dermatology, trichology, hair restoration, salons, medical spas, and related fields.

Vivandi may request documentation to verify professional eligibility.

Qualified professionals may receive benefits such as:

• Professiona wholesale pricing
• Access to selected professional products
• Professional promotions and offers
• Educational and product information
• Net 30 payment eligibility for approved accounts
• Access to Vivandi Club's affiliate opportunity

Certain professional products and offers may have minimum-order quantities. Any applicable minimum will be displayed or
communicated when ordering.

Yes. Approved Vivandi Professional Accounts may qualify for professional wholesale pricing on eligible products.

Complete the Professional Account registration and provide the requested business or professional information. Vivandi will review the information and confirm your eligibility.

Approved professional customers may be eligible to purchase qualifying products and pay the invoice within 30 calendar days from the invoice date, subject to their approved credit limit.

No. Net 30 is a commercial credit option intended for approved professional/business accounts.

No. Net 30 requires a separate credit review and approval by Vivandi.

Vivandi may request information such as:

• Legal business information
• EIN or Tax ID
• Professional or business license, when applicable
• Resale certificate or seller's permit, when applicable
• Business/trade references
• Requested credit limit
• A valid credit card/payment method on file

Additional documentation may be requested depending on the amount of credit requested.

Not for an approved Net 30 transaction unless you elect to pay by card. The invoice is due according to the approved Net 30 terms.

A valid payment method provides additional security for the commercial credit account and may be used for past-due balances in accordance with the authorization and Net 30 Terms & Conditions agreed to by the
customer.

Vivandi may suspend additional Net 30 orders and professional credit privileges until the account is brought current. Other actions may be taken in accordance with the applicable Net 30 agreement.

Yes. Vivandi may periodically review accounts and may increase or modify credit limits based on purchasing volume, payment history, and other credit considerations.

Vivandi Club is Vivandi's affiliate/referral program that allows approved participants to recommend Vivandi products and earn commissions on qualifying referred purchases.

Vivandi Club is open to both consumers and professionals, subject to the program's Terms & Conditions.

You do not need to be a salon owner, hair professional, or influencer to participate.

Vivandi Club affiliates can earn 30% commission on qualifying referral purchases, subject to the Vivandi Club Affiliate Terms & Conditions.

No. Vivandi Club is free to join.

Register for your affiliate account through Vivandi's official affiliate registration portal:

JOIN VIVANDI CLUB

After registration, you will receive access to your affiliate account and your own personalized referral link.

Your personalized referral link is provided through your Vivandi Club affiliate account after registration.

You can use this link to refer customers to Vivandi and track qualifying purchases attributed to your referrals.

Subject to the Affiliate Terms & Conditions, you may share your link with friends, family, clients, followers, and your professional network, as well as through approved websites, social media, and other permitted marketing channels.

Your personalized referral link contains tracking information that allows the affiliate platform to attribute eligible purchases to your account according to the program's attribution rules.

Yes. Qualified professionals may participate in both programs.

The programs serve different purposes. The Professional Program allows eligible professionals to purchase products under applicable professional terms, while Vivandi Club allows affiliates to earn commissions by referring third-party customers to Vivandi.

No. Affiliate commissions are intended for qualifying purchases made by referred third-party customers.

Professional wholesale purchases, the affiliate's own purchases, and other excluded transactions are not eligible for affiliate commissions.

No. Professional purchasing benefits and affiliate commissions cannot be stacked on the same transaction.

If an order is returned, refunded, cancelled, charged back, or otherwise becomes ineligible, the associated affiliate commission may be cancelled or deducted from future commissions.

Log in to your Vivandi Club affiliate account to view available information regarding clicks, referrals, qualifying orders,
commissions, and payment status.

Eligible commissions are paid according to the payment schedule and requirements established in the Vivandi Club Affiliate Terms & Conditions. Affiliates must provide any required payment and tax information before receiving payment.