Shipping Policy

Last Updated: September 2026

At Vivandi, we work to process and ship your order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays.

Orders placed after normal business hours, on weekends, or on holidays will begin processing on the next business day.

During holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.

U.S. Shipping

FREE standard shipping on U.S. orders of $80 or more.

For U.S. orders under $80, a flat shipping rate of $10 will be applied at checkout.

Shipping charges are based on the order subtotal after discounts and before taxes.

Estimated delivery times shown at checkout begin after the order has been processed and shipped. Delivery dates are estimates and are not guaranteed.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping Delays

Carrier delays, severe weather, holidays, incorrect delivery information, and other circumstances outside Vivandi's control may affect delivery times.

If we are unable to ship your order within the timeframe promised at the time of purchase, we will contact you regarding the delay and, when applicable, provide the option to accept the revised shipping timeframe or cancel the affected order for a refund. This is consistent with federal requirements governing online merchandise orders. Federal Trade Commission

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error in your shipping address, please contact us as soon as possible. We will make every reasonable effort to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Missing or Damaged Packages

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact Vivandi Customer Service within 7 days of delivery and include your order number and photographs when applicable.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, the carrier, and any secure delivery location associated with your address. If you still cannot locate the package, contact us and we will assist you in investigating the shipment.